Scheduling Process

  • AvailabilityTo guarantee availability during the summer months and during holidays, a minimum two weeks’ notice is recommended, but not required.  For non-holiday and off-season Services, one week’s notice is recommended.
  • Scheduling:  All reservations, cancellations, changes and/or additions to Service Requests must be made through the JPN Business Office by calling 651.784.3381 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it. .  Service Requests are scheduled on a first come, first served basis, but JPN will make every reasonable attempt to accommodate the Pet Owner’s time frame(s) requested.
  • Confirmation of ReservationsAll Service Requests will be coordinated via a "Service Dates" schedule.  Services will not be considered confirmed until the Service Dates schedule has been agreed to and accepted by the Pet Owner in writing.  
  • Cancellation The Pet Owner is responsible for notifying JPN of any cancellation of Services.  Upon proper notice, a portion of the unused Services may be applied toward future Services (refer to “Other Fees”). 
  • Changes to Service Schedule by Pet Owner:  The Pet Owner is responsible for notifying JPN of any adjustments to the Service schedule (i.e. Pet Owner arrives home early or their return will be delayed).  This notification must be received by JPN within 24 hours of the next scheduled Service or a fee may be assessed (refer to "Other Fees"). 
  • Pet Owner Return HomePet Owners receiving Services for an extended period of time (away for more than 24 hours) must notify the Business Office via phone call or email indicating their safe return.  If this acknowledgment is not received, JPN will attempt to reach the Pet Owner.  If unsuccessful, JPN will continue performing the mutually agreed upon Services to assure the safety and well-being of the Pet Owner’s pet.  These costs will be billed to the Pet Owner at the normal rate of the Service(s). 
  • Pet and Home Clean-Up:  JPN will dispose of pet waste and clean up any accidents properly.  JPN recommends the Pet Owner provide plastic bags, towels, cleaning products, paper towels and trash bags and indicate where waste should be disposed.  JPN is not responsible for carpet/flooring stains created by the Pet Owner’s pet(s).
  • “Pawgress” ReportsJPN will provide the Pet Owner a written summary of activity that occurred during each Service.